Comparison
How TapTruly compares with other one-click feedback tools
The same idea, customers tap once to rate you, at a much lower price, with more ways to collect feedback and support for Sri Lankan businesses built in.
Price and what you get
Each tool’s cheapest monthly plan, in US dollars.
| Tool | Starting price | Responses / month | Cost per response | Team members | Try it |
|---|---|---|---|---|---|
| TapTruly | $19.00 | 500 | 3.8¢ | Unlimited | Free plan (50 responses) |
| Customer Thermometer | $49.00 | 200 | 24.5¢ | Unlimited | Free account |
| Nicereply | $79.00 | 100 | 79.0¢ | 3 on Starter | 14-day trial |
| Simplesat | $119.00 | 300 | 39.7¢ | 5 on Starter | Free trial |
Per response, TapTruly’s Starter plan costs a fraction of the others. In Sri Lanka you can also pay in rupees with PayHere.
Features
| Feature | TapTruly | Customer Thermometer | Nicereply | Simplesat |
|---|---|---|---|---|
| One-tap ratings inside emails | ✓ | ✓ | ✓ | ✓ |
| Helpdesk connections (Zendesk, Freshdesk and more) | ✓ | ✓ | ✓ | ✓ |
| Alerts for unhappy customers | ✓ | ✓ | Not listed | Not listed |
| Tablet / kiosk surveys | ✓ | ✓ | Not listed | Not listed |
| QR codes and WhatsApp links | ✓ | Not listed | Not listed | Not listed |
| Office TV screen | ✓ | Not listed | Not listed | Not listed |
| AI comment summaries | ✓ | Not listed | Not listed | Not listed |
| Social media share cards for reviews | ✓ | Not listed | Not listed | Not listed |
| Reply to customers from the app | ✓ | Not listed | Not listed | Not listed |
| Compare with your industry | ✓ | Not listed | Not listed | Not listed |
| Survey pages on your own web address | ✓ | Not listed | Not listed | Not listed |
| Live notifications in the app | ✓ | Not listed | Not listed | Not listed |
| Surveys in Sinhala and Tamil | ✓ | Not listed | Not listed | Not listed |
| Pay in Sri Lankan rupees | ✓ | ✕ | ✕ | ✕ |
When another tool might suit you better
- You need employee surveys (eNPS). Nicereply lists employee survey types; TapTruly focuses on customers.
- You run IT services on ServiceNow, ConnectWise, Autotask or Kaseya. Customer Thermometer lists ready-made connections for these.
- You need very high volumes with advanced reporting. Their larger plans may fit. Talk to us first: we can usually match it.
Try TapTruly free with your own customers
50 free responses, no card needed. Switching? Import your past ratings from a CSV.
Other tools’ prices and features are taken from their own public websites (October 2026) and may have changed since; check their sites for the latest. “Not listed” means we couldn’t find it on their website, not that it can’t be done. Product names belong to their owners; TapTruly isn’t connected with them.