For teams moving after Delighted closed on 30 June 2026
A simple new home for your customer feedback
TapTruly keeps what made one-click surveys work: customers tap once, right in the email, and you see it straight away. Move your surveys and your history in an afternoon.
What you used, and where it lives now
- NPS, CSAT and effort surveys
- 0–10, stars, faces, thumbs and 1–7 effort scales, with the same one-tap buttons in emails.
- Emailing customers
- Send by email from TapTruly with one reminder, or paste the buttons into Gmail, Outlook, Zendesk, Freshdesk or HubSpot.
- Web, link and SMS surveys
- Share links, QR codes, WhatsApp messages, a website widget and tablet kiosks.
- Following up on detractors
- Every unhappy rating opens a follow-up with an owner and a due date, plus alerts in email, Slack or Teams.
- Comment themes
- AI reads every comment and gives you the themes, real quotes and next steps.
- Your history
- Import your old responses from a CSV. Delighted's column names are recognised for you.
Move in three steps
- 1
Bring your history
Download your responses as CSV, create a matching survey (0–10 for NPS), and import. Repeated rows are skipped, so it's safe to run twice.
- 2
Switch your emails
Upload your customer list and send the survey from TapTruly, or trigger one email per customer from Zapier, Make, Shopify or your helpdesk with our API.
- 3
Close the loop
Turn on follow-ups and alerts, invite your team, and get a weekly report with what customers are saying.
Your data stays yours: export everything as CSV or JSON at any time, and delete your account and data yourself in Settings.