TapTruly
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Terms of Service

Effective 1 November 2026

These terms are an agreement between you (the business using TapTruly) and [Your company name (Pvt) Ltd], [Registered address], Sri Lanka (“we”, “us”). By creating an account or using TapTruly you agree to them. If you use TapTruly for a company, you confirm you’re allowed to accept these terms for it.

1. The service

TapTruly lets businesses collect one-click ratings and comments from their customers (by email, links, QR codes, website widgets and kiosks), and see reports about them. We may improve or change features over time. If we remove something important you pay for, we’ll tell you in advance.

2. Your account

  • Give accurate details and keep your password and two-step verification safe. You’re responsible for what happens in your account.
  • Account owners decide who joins their team and what they can see.
  • Tell us straight away at security@taptruly.com if you think your account has been misused.

3. Using TapTruly properly

You agree not to:

  • send spam, or send rating requests to people you have no lawful reason to contact;
  • collect sensitive information you don’t need (for example health or financial details) through comments;
  • fake, buy or manipulate ratings, or misrepresent ratings to others;
  • try to break, overload, reverse-engineer or get around the security of the service, or access other businesses’ data;
  • use the service for anything illegal, harmful or misleading.

We may suspend accounts that break these rules or put the service or other customers at risk. Where we can, we’ll tell you first and give you a chance to fix things.

4. Your data and your customers’ data

You own the ratings and comments you collect. You let us store and process them only to run TapTruly for you, as described in our Privacy Policy. You’re responsible for having a lawful basis to contact your customers and for telling them how you use their feedback. You can export or delete your data at any time from Settings.

5. Plans, payments and responses

  • Paid plans renew automatically each month or year until you cancel. Each paid period adds the plan’s responses to your balance; unused responses roll over.
  • You can cancel at any time in Settings → Billing. Your plan stays active until the end of the period you’ve paid for. We don’t refund part-used periods, unless the law requires it.
  • Top-up responses never expire, but they can’t be exchanged for money or moved to another account.
  • Payments are handled by PayHere (LKR) or Stripe (USD); their terms apply to the payment itself. Prices may change; changes apply to new purchases, and we’ll give notice before a price change affects a renewing plan.
  • Promo codes have the conditions shown with them and can be withdrawn at any time before they’re used.

6. AI summaries

If an account owner turns on AI summaries, comments are sent to our AI provider to create summaries (with email addresses and phone numbers removed). AI can make mistakes; check important conclusions yourself.

7. Availability

We work hard to keep TapTruly running and secure, but we can’t promise it will always be available or error-free. Planned maintenance will be done at quiet times where possible.

8. Liability

To the extent the law allows, we aren’t liable for indirect or consequential losses (such as lost profits or business). Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.

9. Ending the agreement

You can stop using TapTruly and delete your account at any time in Settings. We may end the service for you with 30 days’ notice, or straight away for a serious breach of these terms. After an account is deleted, its data is removed as described in the Privacy Policy.

10. Changes to these terms

If we make important changes, we’ll tell account owners by email or in the app before they take effect. Continuing to use the service means you accept them.

11. Law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and disputes go to the courts of Colombo, Sri Lanka.

12. Contact

[Your company name (Pvt) Ltd] (registration [Company registration number]), [Registered address], Sri Lanka. Email: support@taptruly.com.

Terms of Service | TapTruly